YOUR HAIR DEFINES YOU
All orders are to be carefully reviewed by customer before checking out.
Orders placed generally ship the same day. In the event of high order volume, the order will be shipped the following business day. Orders placed over the weekend will be processed and shipped first thing Monday morning unless it is a holiday.
If for any reason after an order is placed and the item is not available, MBHS will notify the customer by email advising the item is not in stock. It will be put on back order and shipped out once available or item can be exchange with another item.
Once your order ships you will receive an email with tracking information. All shipping may be done using Canada Post, FedEx, UPS, USPS or other freight carriers. Mónif reserves the right to use the most appropriate carrier for the required transit time and destination. Please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped with Two Day service and picked up on a Thursday would be delivered by the end of day Monday. If the carrier delays due to unforeseen delivery service, the breakdown of equipment, illness, etc. We do not take responsibility of your package as it is 100% out of our company’s control.
Any incorrect billing and or shipping information inputed by customer will cause delays. Customers can choose if they want delivery signature on priority packages by adding that request in ORDER NOTE box. All express packages require a signature. Packages are not insured. If something was to happen to the package the customer and also Mónif would have to open a claim ticket.
All products is calculated in your country currency including Shipping cost. Shipping cost may vary. We do not ship to PO Boxes
All оrdеrѕ аrе trаnѕmittеd оvеr our secure internet connections uѕing SSL (Secure Sockets Lауеr) encryption to protect your private data.
At this time we ONLY ship to Canada and USA. We accept PayPal payments as well as all major credit cards (Visa, MasterCard, American Express). All prices set forth on the website and stated herein are based on current costs and subject to change without notice.
For customers in Canada GTA, before you place order, please email email@example.com to see if products are at location for pick to reduce shipping cost and time.
We offer a 100% Satisfaction Guarantee on our products. Please Inspect the hair without unwrapping the bundles or removing the rubber-bands to make sure the product is to your satisfaction. All sales are FINAL once hair has been installed. We do offer refunds as long as the hair extensions has not been installed, altered, washed, brushed, combed or used in any way and is returned to Mónif in its original state the same as it was sent within 72 hours of the time it has been delivered to customer.
Customer MUST email Mónif to inform the package is on the way, why you were dissatisfied, a copy of shipping receipt and tracking number to firstname.lastname@example.org for verification of items returned. Please allow 5-7 business days for your return to be checked and processed. Once it’s completed, we will notify you via email. Returns that do not meet our policy will not be accepted and will be sent back to the customer. We do not refund shipping charges or offer exchanges of any items. If an item is damaged upon delivery, please contact us immediately. If it is determined that Mónif Beauty & Hair Studio Inc. is the party at fault, Mónif will refund or exchange the product at no additional cost to the customer. Any promotional code or sale items are FINAL SALE. Our customers happiness is our first priority.
Q. What are your regular store hours
A. Monday–Friday 10am to 5pm
Q. Do you do hair instore?
A. No we dont, but we have a list of stylist we can refer you to. At this time we only provide services online.
Q. When will my order ship?
A. Orders are usually processed and shipped within 48hrs working days of purchase.
Q. How Do I Cancel An Order?
A. We pride ourselves on prompt service and this includes getting your orders out as fast as possible. Once payment have been received and confirm, we start the processed right away and prepare for shipment or we have already shipped.
Q. How do I track my order?
A. We email you the tracking number and carrier so you can track your package
Q. Can you leave the shipment under my door or anywhere else
A. Unfortunately you need to sign for all shipments
Q. How do I use a coupon code?
A. After selected all products, proceed to check-out and there will be an COUPON BOX for you to enter your code. Once finish, click on apply. Please note coupon cannot be used on order already placed.
Q. What if I face problems placing my ordering online
A. Please send us an email with the product description and price, along with your address to email@example.com and we will send you an invoice for payment. Please note “INVOICE NEEDED” in subject section.
Q. What happen if I place an order and it’s on Back order?
A. You will be notified by email that your item is not in stock, however it will be shipped out once available or you can exchange with another item
HAIR EXTENSION QUESTIONS
Q: What is Virgin Hair
A: VIRGIN hair is human hair, which has never been colored or permed. It is 100% natural virgin unprocessed hair that all the cuticles remain intact.
Q: Can the hair be dyed?
A: Yes, All virgin hair can be dyed. We highly recommend you to have your hairdresser to dye your hair, so you will get the results you want and not damage the hair.
Q: Can the hair be straightened, curled?
A: Yes, All hair we sell can be straightened or curled. You can use hair straighter or curler. Please don’t do it too frequently, the hair will get dry and tangled.
Q: How is the length measured?
A: The Straight Textures are measured true to length.
The curly, Body Wave, Loose Wave, and Deep Wave are measured when hair is pulled straight.
Q: How many bundles hair needed for one full head?
A: Normally 3 bundles are enough for a full head, from 10”-20” You can always use the leftover hair later. If you are using hair over 22″ and longer, you may need one more bundle.
Q. What type of hair care products should I use? Can I blow-dry the hair extensions?
A: Always Shampoo and condition hair before installing and rinse with luke warm water. Treat hair just as if it was your own hair.
- Use good quality hair shampoo and conditioner that’s sulfate-free. It’s important to keep the hair soft and shiny.
- Use minimal styling products (ie. hair oils) to avoid product build up on your hair.
The extensions can be blow-dried on low setting, but it is not recommended to do often. The best way is to let your hair extensions dry naturally after washing.
Q. How long will my extensions last?
A: Once treated like your own hair with proper care it could last up to 2 years.
Q: what would cause my hair extensions to get tangled?
A: The reason your hair extensions could get tangled would be due to dryness, oil & dirt build-up, salt water and not combing daily. Make sure to wash and condition your hair at least once a week.
Q: How to tell human hair different from synthetic hair?
A: human hair has natural protein. It is easy to tell by burning and smell.
Human hair will be ash , which will go away after pinching. Synthetic hair will smell foul when burning. The human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke. Moreover, human hair may have very few gray hair and split ends. It is normal and not a quality problem.
HAIR CARE TIP
- Brushing the hair gently can prevent the hair falling out.
- Deep condition the hair once a week, it will lasting longer.
- Keep ends trimmed every 6 – 10 weeks can prevent tangle.
- Perm & dye are recommended to professional stylist only.
- For the curly hair use a spray bottle to wet hair daily to achieve a soft and natural bounce to your curl. For a “wet” look use a spray bottle with half water and half leave in conditioner. You can also use any curly cream. This will help the hair from over drying and prevent frizz. Comb through with a wide tooth comb from tip to root keeping the pressure off weft.
- Always wrap hair before bed. If hair is curly, braid hair. You can use silk or satin sleep cap, scarf or bonnet.
- Frontals and Closures need special care. The lace is very delicate. The knots can get untied if it’s plucked and can cause shedding.
- Due to bleaching knots, the hair can become dry and bald. To prevent this you must moisturize at least twice per week.
LASHES CARE TIP
Lashes with proper care, can be worn up to 25x. You will find a wide array of styles to suit all types of eye shapes.
How to use:
- Carefully remove the eyelashes from the case with tweezers
- Compare false eyelashes with your eye line length, trim to suitable length and width
- Add glue along the false eyelash root with cotton bud
- Hold the eyelash on the root of your natural lashes with pressure
If necessary, apply eye shadow or eyeliner to make your eye line look more natural
EDGE CONTROL TIP
•Edge Smoother or Hair Pomade
•Recommended for all types of hair.
•Hair Stays Sleek when use as a Pomade
•Holds hair in place.
•4 FL OZ available.
On relaxed hair when you apply it can last 5-7 days. For natural hair when you apply to edges please also apply to 1/4 inch back to get the ultimate hold and lasts 3-5 days. Hold, sculpt, flatten and smooth hair as desired. When using as a pomade put a quarter size in your hand and smooth hair in place.
MEN GROOMING TIPS
Having a beard is a popular style these days. With daily use and proper care, you will see immediate results. It’s also really easy for your beard to become unkempt and unclean. Even if you’re going for that kind of look, nobody wants to look like they don’t take care of themselves. To keep your beard looking the way you want, following some easy instructions.
- Add desired drops into the palm of your hand
- Rub your hands together to evenly distribute the oil between both palms and fingers
- Message into your beard, ensuring to get the skin under your beard also. (This works well if you work against the direction your hair grows from root to ends)
- Brush and/or comb your beard to your desire style. (We recommend brushing first to spread the oil around evenly and the combing to get the shape).
- Beard oil will also keep you from getting a blizzard of beard dandruff. There’s nothing that will kill your vibe more than looking down and seeing your chest covered in a million white flakes.